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✨ AI-Powered Review Summary

Exceptional Service for Medicaid Patients

The pharmacy offers a highly appreciated OTC service for Medicaid patients, allowing them to access a wide range of products without any out-of-pocket expenses, and even provides delivery.

Friendly and Helpful Staff

Customers consistently praise the pharmacy for its friendly and helpful staff, noting the excellent customer service provided by both the owner and employees.

Reliable Local Pharmacy

The pharmacy is recognized as a great local establishment with a full-service pharmacy staff, providing reliable and comprehensive services to the community.

Medication Availability Issue

A customer expressed disappointment over the pharmacy's inability to provide a starting dose of a back-ordered medication, highlighting a limitation in accommodating new patients for certain prescriptions.

Wausau Family Pharmacy focuses on the gap that other pharmacies in the area cannot provide for their patients due to time, resources and or other reasons. As a pharmacy manager for more than 10 years in large chain pharmacies located in Central Wisconsin, I have identified opportunities in our community that larger pharmacies simply cannot address. The city of Wausau composes of greater than 9,000 Southeast Asian Residents-the highest capita per Southeast Asian population in the state of Wisconsin. This presents the greatest opportunity in Wisconsin to provide for this group– where culture and language barriers are issues. Furthermore, the pandemic has caused many local pharmacies to reduce hours, staff and or even close; as a result, our communities’ health is at stake. Wausau Family Pharmacy focuses on closing these gaps by focusing on the highest risk patients in our community through personalized medication therapy management (MTM).

MTM services focus’ on an individual patient’s medication regimen. We provide comprehensive medication reviews (CMR) for high-risk patients to identify health gaps. We work in conjunction with their providers to resolve these gaps. Examples of gap intervention include transitioning into a more cost-effective medication, appropriate dose adjustments, patient medication education, recommending adding or discontinuing medications by disease state guidelines. In conclusion, we work for the community, in conjunction with their medical team, to help fill the health care gaps to improve the quality of life for our patients.

Company Summary: Wausau Family Pharmacy provides personalized medication therapy management for all patients in the community with a focus on those who are at high risk. Medication therapy management, or MTM, encompasses services to optimize therapeutic outcomes for individual patients. Our focus is to make sure that the right medication is provided to the right patient at the right time in the right way.

Mission Statement: To provide high individual quality care, in a professional inviting environment, in order to close health gaps for our community.

Company History: The company was founded as a result of a minority health care professional, who genuinely cares about the community she grew up in, and how she can improve the community during the COVID pandemic.

Google Reviews

3.9
7 reviews
  • Elizabeth Thao
    Elizabeth Thao
    4 months ago

  • Theresa Tanner
    Theresa Tanner
    7 months ago

    Excellent customer service and a full service pharmacy staff.

  • William Gau
    William Gau
    10 months ago

    The Owner is very nice along with the amazing staff. This is a great local Pharmacy with excellent customer service. 👏

  • mmmay
    mmmay
    11 months ago

    I love this pharmacy’s OTC service for Medicaid patients! It was sooo helpful when I had Medicaid. If you have Medicaid, make sure you check out this service because you can get A LOT of OTC and you don’t even drop any money for it! They also deliver!!

  • Khu Xiong (Khuster21)

    Amazing customer service! I got my medicines from them and theyre so friendly and sweet to me! I'm so glad to have gotten my medicine from here for me and my family

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