At Hmong Network, our goal is to ensure your complete satisfaction with your purchases. If, for any reason, you are not fully satisfied, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, items must be unused, in their original unopened packaging, and in the same condition as when received.
Returning Items
Please note that returns should be sent directly to the seller, not Hmong Network. You can find the seller’s return address in your order confirmation email.
Opened/Used Returns
Please be aware that opened or used items may be returned to you at your expense or discarded by the seller. If your product has been opened or used, please inform the seller before returning.
Submitting a Return
To submit a return request, please contact the seller within 10 days of receiving your order via our messaging system, which can be found in your account dashboard once you are logged in.
Starting the Return Process
To initiate a return, contact the seller via our messaging system to request a return authorization. Send the completed form and item within 30 days of delivery.
Receiving and Inspecting Returns
Upon receiving the returned item, the seller will inspect it within 2 days and notify you of the outcome. If your return is approved, you will be refunded to your original payment method within 5-7 days.
Exchanges
Exchanges are subject to seller approval. If you wish to exchange an item rather than return it, please contact the seller directly.
Sale Items
Please note that sale items can only be exchanged for another sale item and are not eligible for a refund.
Tracking Numbers
When returning items, please provide a tracking number to facilitate the process. Returns that does not have a tracking number and cannot be tracked, may not be issued a refund for if it is not received by the seller.
Fraudulent Returns
If a returned item is found to have been opened or used contrary to the claim, the seller must report it to us and the customer immediately. The decision to issue a refund in such cases is at the seller’s discretion.
Hmong Network’s Role
As we do not ship or fulfill orders, Hmong Network does not accept or process returns directly. Returns must be handled between the buyer and the seller.
Contacting Hmong Network
If you are unable to reach a satisfactory resolution with the seller, please contact us at orders@hmong.network, and we will attempt to mediate the situation. Be sure to provide the communication history with the seller.
Revised 05 September 2023